Our Clients

Hi Ladies, (Nurse Case Manager and Adjuster)

I have great news!!! I am finally scheduled for surgery on December 19th!

I know I keep saying this but THANK YOU BOTH SO MUCH!

You have been fantastic, and helped make this really less than ideal situation go as smoothly as possible!

I am so grateful to you both for being so kind and considerate to my situation. You’re professionalism has not gone unnoticed!🙏🏼

I wish you both a Very Happy Thanksgiving!!!!

Sincerely,

Claimant

Hi,

I am writing to express my sincere appreciation for the service I received from one of your employees. (Adjuster) has been outstanding helping me through a very painful and difficult injury. She has been available, empathetic, responsive and effective in assisting me get the help I need to get healthy again. I have had many experiences with workers comp throughout my career. (Adjuster) is by far the best person I have dealt with throughout the years and has made this process much more pleasant. Please express my sincere appreciation to (adjuster).

Thank you,

I would like to praise your employee [ adjuster J for the excellent service she provided me during the time I had to deal with my knee problems and my knee replacement, while on Workman's Compensation. Concerns I had were always quickly addressed. She always made herself available to me, answering any and all of my questions. She made it so much easier to understand the process before, during and after my procedure. Please thank her for me.

Good morning (supervisor)! I wanted to take a minute of your time to let you know how wonderfully talented and professional (on-site adjuster) is! I had the privilege of overhearing (adjuster) on a telephone call with an irate WC claimant. (Claimant) had a litany of complaints, most of which were misunderstandings on his part and one complaint that was legitimate (a mileage expense that wasn't calculated for both ways). (Adjuster) is a tremendous listener and she empathized with her claimant's concerns. She listened to each of his complaints and concerns and allowed him to vent. She answered all of his questions with empathy and respect and patience. At the end of the call (claimant) thanked (adjuster) for all of her help. (Adjuster) makes these types of calls look easy. They are not. She does this on a consistent basis. She is particularly good with claimants that come in to our office in person. I have watched her diffuse difficult situations that most people would struggle mightily with. As far as I can see, (Adjuster) is batting a thousand (1.000! to put it into baseball parlance!) I could send you e-mails like this one every week. I don't want to bother you, but every so often I feel compelled to let you know how wonderfully talented (onsite-adjuster) is. County is extremely fortunate to have (adjuster) on our Team!

Hello,

We received these reimbursements from the state. I cannot say enough about how consistent (adjuster) is in all of our various reimbursements. I am so happy with all the Triad does for me. Thank you. (client)

The City chose Triad for a number of reasons but we were looking for an administrator who could perform the following services extremely well. Our focus was on the following bullet points:

Claims Administration Capabilities
Medical Control Capabilities
Level of Counseling Services
Loss Prevention Program Development
Experience in case management
Cost control

Our goal is to collaborate on developing strategies to reduce our overall cost through effective case management, loss prevention and cost control. We believe that Triad can help us achieve these objectives

The County chose to go with Triad Group after close review of two other competitors. Since we have transitioned, we have been extremely happy with our assigned adjustor due to his knowledge base, efficiency and his communication with our claimants. Having one adjustor handling all of our files has been a great improvement. We were also interested in Triad's approach with team handling of the different aspects of the claims, including a legal team, a team specifically for electronic board filings (frees up the adjustor to focus more), 15-8 reimbursements, etc. After the transition, Triad identified a few ongoing claim issues that will now result in a savings since they have been corrected. So far, I am very happy with their communications and their handling of our account

I wanted to drop a line to you with some remarks regarding our recent transition to Triad, and that you may use as a reference should you wish.

First let me say that in these first three months, I am very relieved to find that Triad is filling in all the gaps that my prior TP A was missing the mark on. The accessibility of even the top people at Triad has been outstanding, and for the few minor issues that always come up in a transition, Triad has quickly and easily resolved. I also really appreciate that Triad has great flexibility to help us run our claims from "client perspective" as we know our claims and claimants the most. It really leads to better claim outcomes.

Also, I want to add that I have already seen benefits in how Triad is taking advantage of technology and resources to ensure that the overall model of claims administration is very efficient. Many times, when we clients switch to a different TP A, many challenges can occur when onboarding. Triad has done such an incredible job getting all my claimants paid, vendors paid, and providers paid. It has been pretty seamless, and not one of my claimants have called to complain about not being paid, or missing their medications, etc. Amazing how Triad has pulled this off because of the amount of open claims I have.

Finally, I would like to thank you for your unparalleled availability and support. I did not have much contact with my representative at my prior TP A, and when an issue did arise, the response was not prompt. It is very refreshing to have you as an account representative because you always seem to address anything needed (good or bad) immediately. You also have really taken the time to understand why the County runs their program the way we do, and have worked to become part of that instead of working against it. I could easily recommend you and Triad to any of my colleagues, and I am already seeing some major benefits for having chosen Triad.